Disruptive Patient Policy

Zero Tolerance for Aggressive Behavior

Ensuring a Healing Environment to Care for Our Patients, Their Loved Ones and Each Other

There is zero tolerance for all forms of aggression. Incidents may result in removal from Metropolitan ENT & Loudoun Medical Group facilities and prosecution.

Examples of Aggressive Behavior

· Verbal harassment, threats or abusive language

· Gestures

· Racist or derogatory comments directed at others

· Sexual language directed at others

· Failure to respond to staff instructions. This includes failure to comply with screening or to appropriately wear a mask during the COVID-19 pandemic.

· Physical assault

Thank you for helping us maintain a safe environment.

Did you know that Metropolitan ENT & Facial Plastic Surgery allows you to check in online ahead of time? You can confirm your appointment via text message or email, and check in online prior to your visit. You can also check in on your own device when you arrive. Ask us about using mobile registration to make your next visit simpler and faster!

Metropolitan ENT & Facial Plastic Surgery is partnering with Phreesia to help you save time registering for your appointment. Use mobile check-in to register from any smartphone, tablet or computer from the privacy of your own home. Checking in on your device saves you time and ensures your information is always up to date!

Metropolitan ENT