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Disruptive Patient Policy

Zero Tolerance for Aggressive Behavior

Ensuring a Healing Environment to Care for Our Patients, Their Loved Ones and Each Other

There is zero tolerance for all forms of aggression. Incidents may result in removal from Metropolitan ENT & Loudoun Medical Group facilities and prosecution.

Examples of Aggressive Behavior

· Verbal harassment, threats or abusive language

· Gestures

· Racist or derogatory comments directed at others

· Sexual language directed at others

· Failure to respond to staff instructions. This includes failure to comply with screening or to appropriately wear a mask during the COVID-19 pandemic.

· Physical assault

Thank you for helping us maintain a safe environment.

Important Notice for Patients:

Due to the ongoing construction for the new Alexandria Hospital, please expect changes to our parking lot, including new parking configurations. We kindly ask that you allow extra time when arriving for your appointment, as there may be pedestrian detours to ensure your safety. Signs will be posted to guide you through the designated walking paths and parking areas. We appreciate your patience and understanding during this time.

Metropolitan ENT